Maxtang is dedicated to providing a wide range of secure and user-friendly payment options, while placing paramount importance on preserving the privacy and online security of our valued users.We implement robust encryption protocols and stringent data protection measures to safeguard sensitive information. Our advanced fraud detection systems and continuous monitoring efforts ensure a safe and secure online payment environment. We are committed to maintaining the highest standards of security to instill trust and confidence in our users’ payment transactions.

Maxtang offers the following payment methods:

PayPal and accepts all major debit and credit cards, including Visa, MasterCard, American Express, and Discover through the PayPal platform.

Credit Cards: We accept various credit card options for payment.

Remark: If you encounter any issues with your payment, please contact our customer service manager support at [email protected]

Regarding common payment-related questions:

Q1: How to place an order using a direct bank transfer for payment?

A1: Here are the steps for making a payment through direct bank transfer:

Step 1 – When you select the option for direct bank transfer payment on the checkout page, your order is completed.

Step 2 – As a payment reference, please use your order number (found in your email ). Make the payment at the bank ASAP.

Step 3 – To notify us of your payment and provide the billing information.

Step 4 – Once the payment is received, we will arrange for the shipment.

Q2: What should I do if my payment for the order is declined?

A2: If your payment is declined, you will need to place a new order. Once a payment is declined, we are unable to restore the order. To avoid this situation, please ensure the following when placing a new order:

  • Review your order information (e.g., delivery address, phone number, email address) before submitting your order.
  • Verify the details of your card to ensure accuracy, such as the expiration date and billing address.
  • Your card issuer may have declined the payment. You should contact them for further information.

4-Ensure that your credit card has sufficient balance.

If you have checked all of the above and the issue persists, please try using PayPal or another credit card for payment.

Q3: What are the typical causes of credit card payment failures?

  1. Insufficient balance: The available balance on the credit card is not enough to cover the payment amount.
  2. Incorrect card details: Mistakes in entering credit card information, such as the card number, expiration date, or security code (CVV).
  3. Expired credit card: The credit card has expired, resulting in payment failure.
  4. Payment restrictions: The credit card issuer may have imposed specific restrictions or security measures that result in the payment being declined.
  5. Bank refusal: The card issuer may have declined the payment transaction for security or other reasons.
  6. Geographical restrictions: Some credit cards may have restrictions on usage in certain regions or countries, leading to payment failures.
  7. Transaction exceeds limit: The credit card may have daily or monthly transaction limits, and exceeding those limits will result in payment rejection.

Please retry with the same payment method or consider using a different one.


Has your payment matter not yet been resolved?

We have made every effort to address common questions and assist you with resolving any payment-related concerns. However, if you are still unable to resolve your issue, please feel free to contact at

Our customer service manager will carefully review your issue and aim to provide a response within 24 hours. We are committed to offering professional, detailed, and satisfactory solutions to ensure that your payment issue is fully resolved.

Please rest assured that we value your concern and are eager to provide further assistance and support. We look forward to resolving your payment issue and ensuring your satisfaction.