Shipping Policy
Maxtang takes pride in collaborating with industry leaders Intel and AMD, specializing in small-form-factor PCs and motherboards. As pioneers in compact computing, we prioritize delivering top-tier Mini PCs and comprehensive embedded system solutions.
Our dedicated R&D team excels in crafting innovative, energy-efficient devices without compromising performance. We provide customized solutions to meet customer’s specific needs.
For customized solutions or special product requirements inquiries, please feel free to call us at 00852 6732 2386 or email us at [email protected]. We will get back to you within 1-3 business days. At Maxtang, we view our customers’ goals as our own, earning trust not just for technical expertise but also for a commitment to business growth.
About Order
WHAT IS THE PROCESSING FLOW AFTER I PLACE AN ORDER?
All orders are processed in USD (United States Dollars). Following successful payment processing, orders will be shipped within 1-3 business days. Upon order receipt, it undergoes a thorough process:
- Business Department Review: The order is forwarded to the Business Department for quality inspection, material allocation, aging, and stability testing.
- FAE Quality Checks: Our Field Application Engineer (FAE) conducts quality checks after software installation to ensure optimal performance.
- Warehouse Processing: Once all quality checks are completed, the order is transferred to our Warehouse Department for meticulous packaging and prompt shipping.
This streamlined process ensures that our customers receive high-quality products within a reasonable time frame.
IS IT POSSIBLE TO MAKE CHANGES TO AN ORDER?
Feel free to request complimentary order modifications before your product enters the shipping process. Once the shipment process begins or the order has been dispatched, we are unable to accommodate modifications. Should you require assistance, kindly reach out to our dedicated customer service team at [email protected]. Your inquiry will be addressed within 72 hours. We appreciate your understanding and cooperation.
SHIPPING ADDRESS
For security measures and to prevent fraudulent activity, we are unable to make changes to the shipping address once your order is ready for shipment or has been shipped. In the event of a returned package due to an incorrect or incomplete address provided by the customer, we will promptly contact you within 72 hours to discuss necessary address updates. Please be aware that any reshipping fees, handling fees, or additional custom/VAT charges incurred in such cases will be the customer’s responsibility. For more questions and a detailed process please email us at [email protected].
ORDER CANCELLATION
We kindly request that you reach out to us before initiating the cancellation of your order.
You retain the option to cancel orders and request a refund before the product is shipped or enters the production phase. Refunds will be executed through the original payment method, typically concluding within 1-3 business days.
Once merchandise has been dispatched, cancellations are no longer feasible. In the event, you still wish to proceed with the cancellation, please note that you will bear the responsibility of covering shipping expenses associated with returning the package to our warehouse. Maxtang will apply a 5% processing fee in such instances.
For any inquiries or concerns regarding your order, we strongly encourage you to contact our customer service team at [email protected] before the order undergoes dispatch. Our team is dedicated to assisting you courteously and professionally. Your satisfaction remains our priority.
ORDER TRACKING
When your order is dispatched, we will send you a confirmation email. You can track your order by visiting the Maxtang online store’s Track Your Order page and entering your tracking number in the tracking box.
If you have purchased the product outside store.maxtangpc.com or directly with the sales team, the sales associate who helped place your order will update you until the order is passed over to the carrier. You will receive email updates and tracking order instructions directly from your sales manager. For additional questions and concerns please email us at [email protected].
About Shipping
SHIPPING NOTIFICATION
Once your package is dispatched, we will provide a shipping notification via email, including an updated tracking number and transportation details. You can also check the shipping information in the “Order Status” section of the Store.maxtangpc.com account. In case you haven’t received the email, we kindly request you check your spam and add [email protected] to your list of trusted contacts.
For special shipping requests, please contact Maxtang Support.
Assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 2-3 business days for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: National or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community to which the courier has no access.
SHIPPING METHOD
Maxtang commonly utilizes logistics methods from reputable carriers including DHL, UPS, FedEx, USPS, TNT EMS, Royal Mail, and other affiliated freight forwarders.
Please note that the shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. The Estimated Delivery Date communicated to you at the time of purchase provides you with an estimate of when the product will reach you.
SHIPPING FEES
We offer free global delivery on all orders with a minimum spend of USD 149 except for the listed countries below. For orders less than USD 149, the specific delivery fee will appear at your checkout.
A list of countries that are not qualified for free shipping: Paraguay, Uruguay, Guyana, French Guiana, Puerto Rico, Cape Verde, Dakar, Sierra Leone, Mauritania, Morocco, Cameroon, Niger, Botswana, Namibia, Mozambique, Liechtenstein, Moldova, San Marino, Bhutan, East Timor, Brunei, Tuvalu.
For countries listed as exceptions, the delivery fees and days vary on real-time quotes from our freight forwarder. Shipping charges along with detailed cost information, will be specified in the product invoices.
For more detailed information on additional charges, please contact [email protected].
HOW SOON WILL I RECEIVE MY PACKAGE AFTER PLACING AN ORDER?
The majority of our products are shipped from our distribution center in Hong Kong, with select items shipped directly from our factory in Shenzhen. Our standard processing time is 1-3 business days to ensure prompt order fulfillment.
Estimated Delivery Times (EDT) for Different Regions:
- United States: 5-8 business days.
- Europe and England: 5-8 business days.
- South America: 5-8 business days.
- Asia (Southeast Asia and the Middle East): 5-8 business days.
- Africa: 5-8 business days.
- Russia: 5-8 business days.
Please note the following:
- Actual delivery times may vary based on local customs regulations and postal services.
- Following customs clearance, which typically takes about 4-6 business days on average, the tracking status will be updated once the clearance process is completed.
- A product might experience delays if the customs clearance time takes longer than expected.
- During holidays, we kindly request an additional week for shipping to account for potential delays.
Services
ARE TAXES LIKE VAT, CUSTOMS DUTY, AND CONSUMPTION TAX INCLUDED IN THE PRODUCT PRICE?
At store.maxtangpc.com, VAT, customs duties, and consumption taxes are not included in the product prices.
To ensure a smooth shopping experience, we encourage all customers to purchase a “Customs Duty-Free Shipping” service during the checkout process. The service will cover customs duties if your package needs to be cleared through customs. The cost for the “Customs Duty-Free Shipping” service varies by country and will be shown at your checkout.
Customers who choose not to utilize the “Customs Duty-Free Delivery Service” will be responsible for the VAT and customs duty. However, if you need Maxtang’s assistance in customs clearance, you can follow the steps below:
- Please provide the VAT number when placing your order
- You may receive a notice from your local customs authority after we have shipped the goods.
- Upon arrival of the goods, please pay the customs duty in time and keep the payment receipt.
- We will assist you in completing the customs clearance procedures.
Please note that Maxtang will not be responsible for any additional charges that may be incurred if the customs clearance process is not completed. If you need assistance, please contact our team at [email protected]. Thank you for your understanding and cooperation.
QUALITY WARRANTY
Maxtang provides a one-year (12 months) warranty period starting from the day receive your package. For detailed terms and conditions, please refer to our Return & Warranty Policy
GOODS RETURN
Maxtang provides a 10-day (natural days) for returning goods after the package is picked up. For detailed information, please refer to our Return & Warranty Policy.
EDT for World
